FAQs - All FAQs

Microsoft introduced a new format for Help files with the release of Vista® rendering earlier Help formats inoperable. To overcome this issue you need to download and install WinHelp32 for Vista from :


In some instances WinHelp32 may not be able to find the Help file and a dialogue will display to assist in locating it.

Alternatively, registered users can access on-line help located under the Registered Users menu.

This problem occurs because the user access settings within Vista & Win7. To install the software:

  • Right clicking on the downloaded setup file.
  • Choose Properties.
  • Select the Compatibility Tab.
  • Choose to run in XP SP3Mode (or XP SP2 mode).
  • Select Run as Administrator.

In Genota builds and an update to the note editor was found to be incompatible with the report compiler when Notes were saves in RTV format, that being the native format of the Note Editor. This caused Notes created with this build to be saved in RTV format and when printed result in a jumble of numbers. This issue was fixed in build however to fixed the Notes created with the problem perform the following on the specific version of Genota installed.

To fix in Genota 4

Open the Note in question,
Edit the Note Details , e.g, enter a space at the end of a paragraph, and
Save the note.

To fix in Genota 5

Open the Note in question
Save the note.

As the issue is related to interface components and not the database the notes cannot be automatically correctly.


In Genota 5 the Note Details may appear to contain 'garbled' text. This will only occur with Notes created in earlier versions of Genota and results for changes to saving and retrieving Notes in Genota 5.

To remedy, open the Note and click on the Note Details so that the SAVE button is activated, then SAVE the Note.

At present there is no method to automate this process.

The Person Analysis Report is designed to report by Event Date, ascending. If, when running this report it is found to be sorting incorrectly, select the menu option FILE > FILE MAINTENANCE > BUILD INCLUDED PERSONS SORT to create the sort file for the report. This function is only available in Genota 5.0.2 and later.

Whenever a note is viewed in Genota 5 a dialog is displayed indicating that the data has changed and requests if it is to be saved, even when no change has been made.

This issue has been fixed in Genota 5.1 however the first time a Note is opened the dialog may appear. Select save and it should never occur again.

Genota installation fails and displays a dialog, displaying the message: Memory leak size 336, count 13, Unable to uninstall one or more directories, unable to uninstall one or more files.Try and do this manually.

This only occurs when trying to update from the Internet under builds and

Should this dialog display when updating to a newer build, cancel from the dialog and continue with the new installation, or download the evaluation version.

If the latter option is taken ensure that Genota is not running when you install the newer version. You can safely install the newer version over your existing version without impact on your data files.

When previewing REPORT > ALL NOTES the Correspondence Log, Research Log, Associated Documents and Included Persons information only appears on the last Note.

Upgrade to Genota 5 release or later.

One user has identified an issue causing generation of an error where the Default Font Size field under Option is left blank.

To avoid this issue ensure that the Default Font Size contains a value.

A PDF formatted version of the user guide may be downloaded from the Downloads Area by registered Ausgen customers.

Persons who purchase the physical media packages will find it included as part of their package.

The PDF version the user manual for Genota 3.x is no longer available.